Tier 1 Help Desk Job at Insight Global, Tempe, AZ

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  • Insight Global
  • Tempe, AZ

Job Description

Job Description

A home building client of Insight Global is looking for a Tier 1 helpdesk agent to join its Technical Support Center in Tempe, AZ. This person will be answering calls to help troubleshoot and triage hardware and software issues its users are having. On a typical week, the team helps resolve 100+ calls and tickets. To be successful in this role, you must have excellent communication and problem-solving skills.

Required Skills & Experience

  • 2+ years of call center experience
  • 1-2 years of Tier 1 helpdesk experience
  • Experience with any of the following ticketing systems: Halo ITSM, ServiceNow, ZenDesk, Jira
  • Experience troubleshooting mobile phones, Outlook, Mac and PC devices, Office365, printers.
  • MUST be willing to go onsite hybrid 3x per week.
  • Strong customer service skills and phone presence
  • MUST be flexible with working hours, some weekend work will be required but not often. Might need to step in evenings.

Nice to Have Skills & Experience

  • Certifications
  • College education

Compensation:

$18/hr to $27/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Flexible hours, Afternoon shift,

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