Job Description

Purpose:

If you’re highly driven, detail-oriented, and thrive in a structured, fast-paced environment—this role is for you.

We’re looking for a Project Manager who takes ownership, works with precision, and is always looking to improve processes and outcomes. You’re naturally inquisitive, comfortable analyzing data independently, and committed to mastering the details that lead to project success.

This role requires someone who can stay focused under pressure, adapt to shifting priorities, and keep multiple projects moving quickly without sacrificing quality. You’ll interact regularly with clients, so clear, confident communication and the ability to set and manage expectations are key. If you take pride in delivering accurate, high-quality work while keeping things on track and on time—you’ll thrive here.

Major Opportunities & Key Accountabilities:

• Develop and manage schedules to deliver professional services to clients and customers.
• Responsible for fully understanding, creating, and maintaining Scope of Work (SOW) documents for CI (Certified Imagery) teams, in close collaboration with the Partner Relations Lead, to ensure both roles can effectively and consistently communicate expectations
• Proactively manage client expectations, project scopes, and timelines needed to successfully deliver according to customer needs.
• Act as a liaison to subcontractors, vendors, and specialty partners (e.g., CI and AI teams).
• Monitor and update project tracking systems (e.g., SmartSheets, Service Channel, Procore) to ensure accuracy and alignment with client platforms.
• Coordinate and communicate daily with internal team members via Slack, email, and huddles to confirm task execution and resolve roadblocks.
• Lead project kick-off meetings and Slack standups to ensure proper project initiation and alignment.
• Maintain, track, and report on key project KPIs: On-Time Completion Rate, Project Margins, Data Accuracy, Client Satisfaction, and Issue Resolution Time.
• Implement and champion project management methodologies and tools to improve operational efficiency.
• Measure project performance using tools and techniques, providing insights into project status, performance gaps, and resource planning.
• Provide proactive communication and resolution of client and internal issues.
• Create and maintain comprehensive documentation for all assigned projects.
• Ensure strict adherence to deliverables and client compliance requirements at all times.
• Perform regular schedule and Work-In-Progress (WIP) reviews and update resource/cost-loaded schedules.
• Review and validate AI team and subcontractor deliverables (e.g., data uploads, image collections).
• Troubleshoot platform, data, or workflow issues and collaborate with internal teams (e.g., software/dev) to resolve them.
• Identify opportunities for workflow or process improvement and lead at least one initiative per quarter.
• Provide support and informal training for field and office staff on process adherence and execution expectations.

Nature & Scope:

• Limited travel required, less than 15%
• No direct reports

Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field, or equivalent work experience.
• Proven working experience in project management, ideally in fast-paced, client-facing environments.
• Strong familiarity with project management software tools, methodologies, and best practices.
• Technical proficiency in platforms such as SmartSheets, Matterport, Service Channel, Drone Deploy, and other project/asset management tools.
• Demonstrated ability to balance proactive planning with real-time issue resolution.
• Excellent client-facing communication and interpersonal skills, both written and verbal.
• Highly organized with strong attention to detail, follow-through, and data accuracy.
• Must be tech-savvy with strong computer literacy and troubleshooting capabilities.
• Adaptable to evolving project needs, platform changes, or shifting client demands.
• Experience working with data capture tools (e.g., UAV, laser scanning, photography) is a plus.

We Offer:

• Competitive salary and benefits package.
• 401K matching option
• Generous paid time off and holidays.
• Opportunity for career advancement.
• A supportive, flexible and collaborative work environment.
• Ongoing training and professional development opportunities.

About IDS:

Immersion Data Solutions (IDS) is a commercial real estate property technology company pioneering the use of phygital twins. The IDS platform integrates reality capture services to deliver an immersive, data-rich experience, enabling multi-site retail operators to optimize decision-making and operations. As IDS accelerates its growth trajectory, we are building a talented team to drive platform expansion, deliver innovative solutions, and establish industry leadership.

Core Values:

#RightThing

We are Open and Honest and strive to do the Right Thing.

#CanDo

We are Curious, Resourceful, and driven by Growth.

#WinTogether

We focus forward, solve with purpose, and celebrate

#OwnIt

We are Accountable, take Initiative and consistently Deliver Results.

Join Our Team:

At Immersion Data Solutions, we are committed to innovation, collaboration, and client success. Joining our team means being part of a dynamic workplace where your contributions are valued, and your career growth is supported. As a Project Manager, you’ll play a vital role in delivering high-impact client work through confident communication, real-time problem solving, and a commitment to accuracy. This position is ideal for someone who takes ownership, works well under pressure, and is energized by moving projects forward with speed and precision. Interested candidates are invited to complete our Culture Index Survey and apply.

Please note that we do not review resumes until your Culture Index Survey has been completed.

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